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Order tracking, shipping, product questions — and a real human when you need one.
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Common questions
Quick answers
Ships in 1–2 business days, arrives in 4–7. Tracking emailed on dispatch.
Use the tracker above, or sign in to your account.
We accept returns for damaged, incorrect, or defective orders only. Report within 48 hours with photos.
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Yes. US, UK, Canada and select international. Costs shown at checkout.
Ask your doctor first if you take hormonal medication, metformin or thyroid treatment, are pregnant, or have high blood pressure.
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Order, cycle, or sizing — we read and reply to every message.
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Email us
hello@haiztea.com
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Support hours
Mon–Fri, 9am–6pm EST